Good Morning,
It is 1.15am GMT on Tuesday 20th December and we are preparing to ship all orders received so far later on today in order to give the gift baskets the best possible chance of arriving before Christmas.
We use all the major couriers and will be upgrading to the express 24 hour delivery service from now on for all orders.
Basketsgalore is still taking orders and is up to date with all processing.
Our logistics operation this year has been running smoothly due in no small part to the more favourable weather conditions than last years white out, which afflicted the British Isles.
All couriers are delivering up until Friday 23rd December. However we prefer to ship Tuesday and Wednesday so that we can intervene if problems may be encountered or people are not in. Also some businesses close for Christmas on Friday, so we don't like to take that chance.
The Basketsgalore group will all be working on Friday 23rd December to help our customers with any issues. Please assist us by emailing any problems you may be experiencing. Otherwise call us, give the details of your problem and a member of our team will work with you to assist in resolving any delivery issues. We will close for Christmas at 15:00 GMT on Friday, but will re-open on Wednesday 28th December and Thursday 29th December.
Gift Baskets dispatched on Wednesday 28th December and Thursday 29th December will be upgraded to express service. No Gift Baskets will be dispatched on Friday 23rd December unless they are non perishable.
We hope that everybody enjoys their Christmas hampers this year and we look forward to being of service to you all throughout the coming year.
Regards,
All at Basketsgalore
Tuesday, 20 December 2011
Tuesday, 13 December 2011
Christmas Hamper Delivery Update 2011
Merry Christmas to all our customers.
Christmas Hamper Service
Thankfully no snow this year. It was at exactly this time of the year last year when we heard that hampers and gift baskets dispatched immediately were not guaranteed delivery before Christmas.
So through the night we worked to give the hampers the best possible chance of arriving before Christmas.
This year there are no such problems.
We have processed, checked and booked in all orders received up to 11.30am. Orders after this time are currently being processed.
Orders received tomorrow Wednesday up until 16.00 GMT will be dispatched on Thursday assuming the hamper is non perishable. We may upgrade perishable hampers to the express service, but this is at our discretion and should not be relied on. Otherwise hampers containing fresh meats and salmon will be dispatched on Monday.
Customers are advised that all hampers can be expedited for just £14.99. The range of Christmas hampers can be dispatched more quickly than say "a create your own hamper", so if time is a leading factor, then we recommend selecting from the range of Christmas Hampers on our web-site.
Gift Basket Service
All orders processed as of 22:04 GMT for non Christmas hampers are scheduled for dispatch within 24 hours unless otherwise specified for a later date.
Can we guarantee delivery before Christmas?
Whilst nothing is ever guaranteed, we are very confident we can process, assemble and dispatch your Christmas Hamper so that it arrives before Christmas. Based on our experience over the past 10 years, we find that the couriers will endeavour to clear their warehouses before Christmas. Therefore orders placed now with Basketsgalore will have a minimum of 5 days to be delivered. This does not include Saturday, when nearly all the courrier companies are working.
We will stop taking orders for delivery to Europe on Monday 19th December. We expect to still be dispatching last minute orders to UK & IRL on 22nd December, which will still likely arrive before Christmas. However, this cannot be guaranteed.
Weather is good, warehouse reports no delays and there are staff in the office to handle any questions or queries you may have.
Next delivery status update on Friday 16th December, 2011.
Thank you for your support throughout the year.
Basketsgalore
Christmas Hamper Service
Thankfully no snow this year. It was at exactly this time of the year last year when we heard that hampers and gift baskets dispatched immediately were not guaranteed delivery before Christmas.
So through the night we worked to give the hampers the best possible chance of arriving before Christmas.
This year there are no such problems.
We have processed, checked and booked in all orders received up to 11.30am. Orders after this time are currently being processed.
Orders received tomorrow Wednesday up until 16.00 GMT will be dispatched on Thursday assuming the hamper is non perishable. We may upgrade perishable hampers to the express service, but this is at our discretion and should not be relied on. Otherwise hampers containing fresh meats and salmon will be dispatched on Monday.
Customers are advised that all hampers can be expedited for just £14.99. The range of Christmas hampers can be dispatched more quickly than say "a create your own hamper", so if time is a leading factor, then we recommend selecting from the range of Christmas Hampers on our web-site.
Gift Basket Service
All orders processed as of 22:04 GMT for non Christmas hampers are scheduled for dispatch within 24 hours unless otherwise specified for a later date.
Can we guarantee delivery before Christmas?
Whilst nothing is ever guaranteed, we are very confident we can process, assemble and dispatch your Christmas Hamper so that it arrives before Christmas. Based on our experience over the past 10 years, we find that the couriers will endeavour to clear their warehouses before Christmas. Therefore orders placed now with Basketsgalore will have a minimum of 5 days to be delivered. This does not include Saturday, when nearly all the courrier companies are working.
We will stop taking orders for delivery to Europe on Monday 19th December. We expect to still be dispatching last minute orders to UK & IRL on 22nd December, which will still likely arrive before Christmas. However, this cannot be guaranteed.
Weather is good, warehouse reports no delays and there are staff in the office to handle any questions or queries you may have.
Next delivery status update on Friday 16th December, 2011.
Thank you for your support throughout the year.
Basketsgalore
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